For those of you thinking about subscribing to Exchange Online, part of Microsoft Online Services, or if you are already using the service know that mail forwarding can be a challenge. Below are a set of steps that should help address the forwarding challenge. Do you have a different method or questions? Please leave comments below.
Workaround for E-mail Forwarding
Below is a quick and information set of instructions to set up mail forwarding for MOS Exchange.
myaddress@mycompany.com – SMTP address that you want forwarded
myaddress1@mycompany.com – SMTP address of my Exchange Online account
myaddress@msn.com – External SMTP address
E-mail Box Lists Both SMTP Addresses
Step 1: Navigate and login to the Microsoft Online Services Administration Console (you must have appropriate permissions to access this site) https://admin.microsoftonline.com
Step 2: Create a contact
- Find and click the “Service Settings Tab”
- Click “Exchange Online”
- Click “Actions”
- Click “New Contact”
Enter the information for the contact
- For e-mail address enter – myaddress@msn.com (External E-mail address)
- Finish the create process
Step 3: Create a Distribution List
- Go Back to and Click on “Service Settings” Tab
- Click “Exchange Online”
- Click “Actions”
- Click “New Distribution List”
- Enter the appropriate E-mail address: myaddress@mycompany.com
- Check “Allow External Senders”
- Click “Next”
Select the contact that was created and your Exchange Online account as members
Finish creation of the distribution list.
You have now send up forwarding. All e-mails sent to myaddress@mycompany.com will be sent to the internal e-mail address as well as the external e-mail address.
Please provide feedback or how you have address this challenge!
Posted by Diane Gallagher 
