How Do I Set Up Mail Forwarding for Exchange Online?

May 20, 2009

For those of you thinking about subscribing to Exchange Online, part of Microsoft Online Services, or if you are already using the service know that mail forwarding can be a challenge.  Below are a set of steps that should help address the forwarding challenge.  Do you have a different method or questions? Please leave comments below.

Workaround for E-mail Forwarding

Below is a quick and information set of instructions to set up mail forwarding for MOS Exchange. – SMTP address that you want forwarded – SMTP address of my Exchange Online account – External SMTP address


E-mail Box Lists Both SMTP Addresses

E-mail Box Lists Both SMTP Addresses

Step 1: Navigate and login to the Microsoft Online Services Administration Console (you must have appropriate permissions to access this site)

Step 2: Create a contact

  • Find and click the “Service Settings Tab”
  • Click “Exchange Online”
  • Click “Actions”
  • Click “New Contact”

Enter the information for the contact

  • For e-mail address enter – (External E-mail address)
  • Finish the create process


Step 3: Create a Distribution List

  • Go Back to and Click on “Service Settings” Tab
  • Click “Exchange Online”
  • Click “Actions”
  • Click “New Distribution List”
  • Enter the appropriate E-mail address:
  • Check “Allow External Senders”
  • Click “Next”

Select the contact that was created and your Exchange Online account as members

Finish creation of the distribution list.

You have now send up forwarding. All e-mails sent to will be sent to the internal e-mail address as well as the external e-mail address.

Please provide feedback or how you have address this challenge!


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